Dojah

Information Architecture

• Navigation was the primary pain point — features like product keys buried under "Apps" instead of "Developer Tools"
• Restructured navigation into four logical groups: Main, No-code Tools, Widgets, Settings
• Reduced user frustration and dependency on customer support

Quick Actions

• Critical onboarding and compliance tasks were frequently skipped, delaying business processes
• Introduced a Quick Actions tab — a prioritised to-do list surfacing legal and verification requirements
• Reduced friction: high-priority tasks accessible in minimal clicks

API Environment Visibility

• Users confused Sandbox vs. Live environments — led to wrong API/wallet balance data and support tickets
• Designed a dismissible modal with 5-second countdown reminding users of their active environment
• "Never remind again" toggle for experienced users
• Support tickets related to this issue dropped significantly post-launch

Filters

• Existing filtering system was basic and didn't scale with growing product complexity
• Redesigned for intuitive refinement and extensibility as new filter types were added

Easy Lookup

• Feature for searching customer details by regulatory ID — previously clunky and multi-step
• Reduced number of steps required, focused form on critical fields only
• Improved results display for faster scanning and insight extraction
• 40% reduction in time spent on customer lookups

Rollout & Adoption

• One-time welcome screen highlighting key updates on first login post-launch
• Coordinated with marketing on a targeted email campaign to prepare the user base
• Launched August 20, 2022