Friction in UX Design and Fraud Prevention

A couple of weeks ago, I packed up my life and moved to the UK. While getting used to a new place, finding my way around, and buying things for my new home, I faced a money problem. As an immigrant, I had only brought a few pounds with me. All my other money was still in my home country's currency. Obviously, I needed to find a way to change that so I could spend it here.

While visiting a friend, I mentioned my problem. My friend suggested a fintech platform that allows me to transfer my Naira funds to Pounds easily. I thought, "Why not?" and started setting up an account on my phone. Then, I hit a bump in the road — I had to prove who I was by taking a picture of my ID. The app wouldn't let me upload a saved file. Continue reading on

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